This Privacy Policy explains how the 821 platform collects, uses, stores, and protects the personal data of users in Malaysia. We are committed to handling your information transparently and responsibly.
When you register or use the 821 platform, we collect certain types of information necessary to deliver our services safely and effectively. This information is grouped into the following categories:
During registration, we collect your full name, date of birth, email address, phone number, and chosen password. This information is used to verify your identity, manage your account, and protect it from unauthorised access.
The 821 platform automatically records technical information when you access our services, including device type, operating system, browser used, IP address, and session data. This information helps us detect and prevent suspicious activity, and ensures a consistent experience across different devices.
All transactions on 821 are processed in Malaysian Ringgit (MYR). We record your deposit history, withdrawals, and account balance for financial management and compliance purposes. Card or bank account details are not stored directly on our servers — payments are handled by third-party payment providers that meet our security standards.
We use cookies and similar technologies to record user preferences, login sessions, and platform usage patterns. This data allows us to improve the interface, personalise content, and analyse overall platform performance.
821 uses the information collected for the following purposes:
821 does not use your data for third-party marketing purposes without your explicit consent.
Cookies are small text files stored on your device when you visit the 821 platform. We use two main types: session cookies (deleted when the browser is closed) and persistent cookies (stored for a set period to remember your preferences). You can configure your browser settings to block cookies, though this may affect certain platform features.
All 821 user data is stored on servers protected by SSL encryption protocols and additional security layers. Access to user data is restricted to staff who require it solely to carry out their service responsibilities. We employ regular backup systems to ensure data continuity and integrity.
Account information is retained for the duration the account remains active and for a period after closure as required for compliance. When data is no longer needed, it is securely deleted or anonymised.
821 does not sell or rent users' personal data to any third party for marketing or commercial purposes. Data sharing occurs only in the following limited circumstances:
All third parties that receive 821 user data are bound by data protection agreements ensuring your information is not used beyond its stated purpose.
As an 821 user, you have the right to:
To submit any of the above requests, contact our support team by email at [email protected] and we will process your request within a reasonable timeframe.
821 reserves the right to update this Privacy Policy at any time to reflect changes in practices, technology, or compliance requirements. Significant changes will be communicated to users via an in-platform notice or email. Continued use of the platform after changes are published constitutes acceptance of the latest version of the Privacy Policy.
For further enquiries about privacy or how we handle your data, visit our FAQ or contact the 821 support team directly.
Effective Date: 2026. This policy is updated periodically in line with developments on the 821 platform.
Register your 821 account with confidence — your privacy and data security are our top priority. Support is available 24 hours via FAQ or email.